We appreciate your choice of our products/services and hope you are satisfied with your purchase. To ensure your rights and comfort during the shopping process, we have formulated the following return and refund policy.
Return Policy:
Return Conditions: To apply for a return, the product must meet the following conditions:
The product must be in its original condition, unused, and undamaged.
The product must include all original packaging, tags, and accessories.
Products related to hygiene or health must be unopened.
Return Period: We accept return requests made within 30 days of purchase. Return requests beyond this period will not be accepted unless the product has quality issues.
Return Procedure: You can apply for a return through the following methods:
Fill out the return request form on our website.
Contact our customer service representative via hotline.
Process the return at our physical store.
Return Shipping Fee: If the product has quality issues or if our error caused the return, we will bear the return shipping fee. In other cases, the return shipping fee will be borne by the customer.
Refund Policy:
Refund Conditions: Once we receive the returned product and confirm it meets the return conditions, we will refund the corresponding amount based on your payment method.
The returned product must meet the return policy requirements.
We will process the refund within 7 working days after receiving and verifying the returned product.
Refund Time: Generally, we will process the refund within 7 working days after receiving and verifying the returned product. The specific arrival time may vary depending on the payment method.
Refund Method: The refund will be returned to the original payment method you used, such as:
If you paid by credit card, the refund will be returned to your credit card account.
If you paid via PayPal or other electronic payment methods, the refund will be returned to your payment account.
Refund Amount: The refund amount will include the actual payment amount for the purchased product but will not include any shipping fees or other additional charges unless the product has quality issues or if our error caused the return.
Special Circumstances Handling:
Quality Issues: If the product has quality issues, you can choose to return it for a full refund or opt for an exchange.
Loss or Damage: If loss or damage occurs during transportation, we will assist you in processing a claim and provide returns, exchanges, or partial refunds as appropriate.
Disclaimer:
We reserve the right to interpret the above return and refund policy and may adjust it according to actual circumstances. If you have any questions or need assistance, please feel free to contact our customer service team.
